Plans and billing

Everything about your plan lives in one place: Settings → Billing. It shows the plan you're on, what happens next (a renewal date, an end date, or nothing at all), and the buttons for changing any of it.

The three plans

• Nest — $0. The full writing process, your voice profile and guardrails, publishing and scheduling to LinkedIn, post metrics, and the MCP server for Claude, ChatGPT and Codex. Nest runs on your own OpenRouter key — you connect it once, and you pay OpenRouter directly for the AI.
• Flight — $29/month. Everything in Nest with no API key needed: Wren brings the AI. Adds ideas surfaced for you on a schedule, daily trends, images for your posts, and email support.
• Soar — $49/month. Everything in Flight, plus your Readwise library and your call recordings as source material, Top Hits, and the What's working analysis of which hooks, formats and topics land.

The full comparison is on the pricing page, and Compare plans in Settings → Billing opens it in a new tab so you don't lose a half-made decision.

Choosing or changing a plan

Open Settings → Billing. The plan selector opens on the plan you're on — that card is marked as yours and can't be bought again — and picking a different one tells you what will happen before anything happens.

Moving up a tier (Nest → Flight, Flight → Soar) happens in Wren. You'll see a confirmation first. When you accept it:

• You're charged the prorated difference for the rest of the current billing period straight away, so there's no larger-than-expected invoice next month.
• The new plan unlocks immediately.
• Your renewal date doesn't change.

Moving down a tier (Soar → Flight) happens in the Stripe billing portal. Wren shows you a short note explaining that, then hands you over with one click. The portal is set up to prorate the same way the in-app upgrade does:

• The change is worked out and invoiced straight away.
• Because you've already paid for the rest of this period at the higher price, that difference comes back as credit on your account, and it's applied to your next invoice. It isn't refunded to your card.
• Your renewal date doesn't change.

Moving to Nest means cancelling. Wren won't quietly drop a paid subscription to the free tier — that would leave Stripe still charging you. Picking Nest while you're on a paid plan takes you to the portal's cancellation flow instead.

If your subscription is already set to end, you'll be asked to resume it before changing plans. A subscription that's on its way out can't be re-priced coherently, so the portal's resume comes first.

Cancelling, and what happens at the end of the period

Cancel from the Stripe billing portal — the Manage billing button in Settings → Billing.

Cancellation takes effect at the end of the period you've already paid for. Until then, nothing changes: you keep the plan you're on, and Settings → Billing says Ending with the date rather than showing a renewal. When that date passes, your account moves to Nest, and the paid features go with it.

Your writing stays. Posts, ideas, drafts, your voice profile, about-me, audience and guardrails are yours and are not deleted when a plan ends. What changes is which features you can reach and who pays for the AI — on Nest, that's your own OpenRouter key.

Source material you already have stays readable too. Call transcripts and Readwise items that were imported while you had the plan remain visible in Sources — those lanes show a "paused" banner instead of their usual controls. What stops is the new material: syncing, daily trends, scheduled and on-demand idea generation, image generation and chat-with-a-transcript wait until a plan that includes them. Nothing generates on your account (or spends your key) for a feature your plan doesn't include, and locked sections say which plan unlocks them with a link to pricing.

The monthly writing allowance

Wren doesn't meter your writing. There are no post counts, no word counts and no top-ups to buy.

On the paid plans Wren pays the AI bill, so each plan carries a monthly ceiling on how much generation it covers — Flight carries the standard allowance and Soar carries the highest. The allowance is intended to cover ordinary use by one person. On Nest there's no Wren ceiling at all, because you're paying OpenRouter directly; the only limit is the one you set on your own key.

If you ever do reach the ceiling:

• Generation pauses — sending in chat, regenerating a draft and creating images stop until it resets.
• Everything you've already written stays available. Your posts, drafts, ideas and documents are untouched, and the rest of Wren keeps working.
• Wren tells you in the app, including the date it resets. It resets at the start of the next calendar month.

If that doesn't match how much you've written, say so. Email support@writewithwren.com and we'll look at the account. That's also what the Terms say — reaching the ceiling through ordinary use is something to tell us about, not something to work around.

Refunds

The full terms are in section 11.3 of the Terms of Service — this is the short version, and if the two ever disagree, the Terms are the ones that count.

• Payments already made are not refunded, including for the month in progress when you cancel. Cancelling stops the next charge; it doesn't return the current one.
• Because plans are billed monthly, the most you can have paid at any point is one month.
• We may refund at our discretion — for example, if we charged you in error. If you think that's what happened, get in touch and we'll look at it properly.
• Moving to a lower plan doesn't produce a refund. The difference comes back as credit on your account and is applied to your next invoice.
• Some paid features depend on the Wren browser extension for Chrome, which is marked on the pricing page before you buy. Not being able to run it isn't by itself a basis for a refund.

If you're a consumer in the EU, EEA or UK, you have a statutory right to withdraw from a purchase of digital services within 14 days — though where you ask us to make the service available immediately and accept that you lose that right by doing so, it doesn't apply. Nothing here limits any mandatory consumer right you have that can't be waived.

If a payment fails

When a renewal payment fails, Settings → Billing shows a Payment failed notice and asks you to update your payment method — the card lives in the Stripe portal, so that's where you'll update it.

Your access continues for 14 days from the first failed payment while Stripe retries the charge. That window is anchored to the first failure, so it doesn't restart with each retry. If it runs out, or Stripe gives up on the subscription first, the account moves to Nest.

Bring your own key on Nest

Nest is free because you supply the AI. Wren uses OpenRouter, and connecting it is one click — there's no key to paste.

1. Go to Settings → Connected Accounts → OpenRouter (or use the prompt on Home).
2. Choose Connect. OpenRouter opens in a new tab: sign in there — or create an account, it takes a minute — then press Authorize.
3. Come back to the Wren tab: it updates by itself once OpenRouter finishes. Wren stores the key encrypted and uses it for the work you ask for.

Don't have an OpenRouter account? Create one when OpenRouter asks. If you get interrupted (say, the verification email sends you somewhere else), Wren remembers you started: the next time you open Home or the OpenRouter settings you'll see "You started connecting OpenRouter — pick up where you left off", which opens OpenRouter again with a fresh request. Dismiss it if you've changed your mind.

The panel shows the spend OpenRouter reports, not an estimate Wren invented — it's your money and your account, so the number comes from them.

If your key is missing, has been revoked, or has run out of credit, Wren won't let a request fail silently: the writing controls are switched off with a line explaining why, and Set up writing takes you to the short section on your Home page where you can reconnect the key, top it up, or pick a paid plan instead.

A few things worth knowing

• You don't need a card to start. You pick a plan at the end of setup, and "decide later" is a real option — Wren will show you the same choice again when you go to write.
• If you were invited at a particular price, you'll see it. The plan step (and the same choice on Home if you decided later) says which tier you were invited to and at what price, with the list price shown struck through. That price is what checkout charges. The other tiers are still yours to choose at their list price.
• After you pay, you land once. The "You're on Flight" screen after checkout is the end of setup — "Go to Wren" takes you straight to Home. There's no second "done" step.
• Complimentary accounts have nothing to manage. If your access was granted rather than bought, Settings → Billing says so and shows no card or portal button, because there's no Stripe subscription behind it.
• Invoices, receipts and card details live in the Stripe portal. Wren doesn't keep a second copy of them, so there's only one place they can be right.

Something not adding up on your bill? Get in touch — a person will read it.